Customer Testimonials
Richard Sharper was incredible to work with. We are so thankful timing aligned for us to meet with him and buy a new Hybrid Palisade!
Worked with Richard, great salesman! Very helpful
The service department had my vehicle for over a week and would not answer the phone or return my many messages. It is time for me to purchase a new vehicle, and I love the Hyundai Palisade, but I will not purchase it due to the terrible customer service I have received from the service department over the years. They do not have enough employees, and no one is managing the chaotic department.
We bought our daughter a new elentra from Mariquis Holcombe. Terrific service and he took good care of us. Very kind and helpful!!
Took over 3 hours for an oil change… After waiting 2 hours i asked them how much longer and they said no longer than 20 minutes. I then waited over another hour before getting my car back. They text you at the beginning saying that you can text them for updates at any time however I texted multiple times and never got a single response. They also try to get you to spend thousands more by claiming parts on your car need to be fixed. Meanwhile, my car was in perfectly good shape. Would not recommend this dealership to anyone, horrible service and ... Read More DealerRater - Jun 20, 2026
Awesome buying experience and service. I highly recommend Mariquis Holcombe as a sales.
Five ⭐️s just for providing a free 62.5 kW DCFC 24/7. Really cool of you guys to have that!
Mariquis made our car buying experience easy and pleasant. We got a great deal. Loving my new Kona! 🩷
Noel Goss helped us find exactly what I wanted, which was difficult. He spent months looking for it. Once it was found, he arranged to have it traded from another dealership to Tuscaloosa Hyundai. Noel and Mike stayed late on a Tuesday night to meet us so we could sign paperwork and take delivery on our new 2026 Hyundai Palisade Hybrid.
Noel Goss is the best!! See him for all your needs.
Noel Goss made the buying experience very easy and pleasant!
Richard and David are phenomenal. Highly recommend them!
I absolutely love Tuscaloosa Hyundai this is my third car from them! They are always so helpful. I’ll always recommend them. Absolutely love Brooke such a sweetheart she help me get the car i have been wanting.
10/10 recommend! They made the buying process easy and quick. We noticed our car needed an alignment once we drove it for a few days and they corrected the issue the same day I brought it back by for them to look at it. Was in and out in an hour and back in the road with my new car! Brian and Mike are the best!
Mr. Sharper made this experience so easy that buyers remorse never crossed my mind. He was so thorough when walking me through the financing process. I enjoyed my car shopping experience while at Tuscaloosa Hyundai and I will recommend all my friends to come shop with Mr. Sharper.
Noel Goss at Tuscaloosa Hyundai made the entire process quick, easy, and completely stress‑free. Professional from start to finish, he respected our time, answered every question clearly, and kept everything moving smoothly. If you want a straightforward, efficient experience with someone who truly knows what they’re doing, Noel is the one to see. Highly recommend.
Had the best experience! Go see Noel, he is so helpful and makes sure you are taken care of! 5/5!
I’ve worked with Noel Goss for several years when leasing vehicles from Hyundai in Montgomery, AL. I drove to Tuscaloosa to buy my new Santa Fe from him. He’s professional, courteous and knowledgeable and I appreciate how well he takes care of his clients!
My experience at the Hyundai Tuscaloosa was very enjoyable. Richard Sharp assist me several years ago after a car accident. He worked so hard to help me to get a car that I decided to return back to do a trade. He assist me in trading a 2023 Hyundai Elantra. He was very nice, kind, professional , he took his time with me and made sure that I was within my budget. I left the dealership in my new Hyundai Tucson.
Tuscaloosa Hyundai is a very good place to go I been here for 5 years Richard is the person you need to go to he is very understanding and he will try his best to get you in a car that you will love go see him
I love my vehicle and the service I received everytime I stop by or go in for maintenance services. I'm greeted with a smile and details of my services needed and it doesn't take lots of time to do my services. I'd recommend them to anyone!!!
Great Place to do Business. Great initial purchasing experience and an excellent service department. Note: I purchased a 2024 Santa Fe SEL Hybrid and the actual gas mileage for 2025 averaged 32.2 mpg. This is gallons used for miles driven. Not the electronic dash read out.
Noel was a first class salesman. Not pushy, very thorough, very informative and knows his product. Not to mention he went out of his way to make sure he sweetened the deal for us. High recommend him. Was a very smooth and easy car deal.
Great experience. No hassle whatsoever and I was not sitting in there for hours like most dealerships. Noel and Mike were both great to work with.
Customer service rep was very nice. Explained all the work that was completed. Washed my car before returning it to me. All work was completed in a timely manner.
Dave always takes care of my service needs. He keeps the communication current and is helpful in every way.
They were so amazing! Had the car I wanted to test drive ready for me to drive! When I decided to purchase, they had all my paperwork ready for me!! Brian was my salesman and he was excellent! Answered all my questions was very knowledgeable yall the cars!
Excellent customer service from advisor, Dave. Routine second service was completed promptly and car was washed as part of the service. Customer waiting area has free snacks, coffee, and sodas and ample seating.
Kayla was so the best i highly recommend her and she make everything go smooth.
Thanks to Mariquis Holcombe and Brook we were able to buy the exact vehicle we wanted. They were very professional and friendly. Marquis knew everything about the Calligraphy and was not pushy or pressuring like some salespeople. We actually enjoyed the process.
Quick service, done right! What more could you ask for? Amenities while waiting are great! Everyone from the Service Manager, Advisor, and wonderful Shop Forman were truly amazing! Will definitely be back!
Brian Webb at Tuscaloosa Hyundai is a genuine, trustworthy salesperson, and he made my Hyundai Santa Fe Hybrid purchase an excellent experience. He took his time, never rushed me, and communicated clearly every step of the way.
I live about an hour and a half away, and Brian went above and beyond to make sure I had everything I needed before I even came in to test drive the car. He answered all of my questions thoroughly, researched anything he wasn’t immediately sure about, and made sure every detail was handled.
I felt truly taken care of and confident ... Read More Google - Jan 26, 2026
Brian Webb at Tuscaloosa Hyundai is a genuine, trustworthy salesperson, and he made my Hyundai Santa Fe Hybrid purchase an excellent experience. He took his time, never rushed me, and communicated clearly every step of the way.
I live about an hour and a half away, and Brian went above and beyond to make sure I had everything I needed before I even came in to test drive the car. He answered all of my questions thoroughly, researched anything he wasn’t immediately sure about, and made sure every detail was handled.
I felt truly taken care of and confident ... Read More DealerRater - Jan 26, 2026
Excellence Service
The service advisor made the experience pleasant. Ms. Kayla looked for discounts and provided excellent customer service.
The people that I have dealt with at Tuscaloosa Hyundai are very friendly and they have answered any questions or concerns I have had. I would highly recommend them.
Wonderful experience! In and out in no time when getting my vehicle serviced! Excellent staff! 🙂
Kayla was my amazing service tech. She was thorough in explaining the needs of my vehicle and my car performed better in the drive home. I have to return for a part that she has ordered. It will arrive in two days and she said she would contact me when to return. Thank you Kayla for such great service and attention.
Daniel Riggs was wonderful and he did a smashing job on servicing my vehicle! He was very professional and timely!! I will be returning to Hyundai for future services!
I recently purchased my 2020 Mercedes-Benz S560 from Tuscaloosa Hyundai, trading in my 2011 Mercedes S550, and the entire experience was incredibly smooth and hassle-free. This dealership went above and beyond to make the process enjoyable.
Special thanks to David Clements, the Sales Manager, for being so kind, and genuinely helpful throughout the entire purchase. He with transparency and patience, making sure I felt confident and informed no high-pressure tactics, just great service.
A huge shoutout also to Mike Dunn, the Used Car Manager, who truly stood by their commitment to customer satisfaction. Just days after the deal was finalized, we discovered ... Read More Google - Jan 9, 2026
Jessica Hancock is the best Service Advisor i ever dealt with at Tuscaloosa Hyundai.. She help me out on sum things that the other ones in the past didn't do....
Friendly, knowledgeable staff!
The entire process from browsing to buying was simple and handled well. Mariquis, the Sales Professional was helpful throughout (from showing me the car I was looking for to showcasing the car's features to financing). Him and everyone involved were helpful and courteous. If needed, repeat business was earned.
Good experience with the service department
Friendly technicians. Prompt service.
I want to express my appreciation to Tuscaloosa Hyundai and especially the sales person that worked with me, Richard Sharper, for making an unexpected stop in Tuscaloosa a less trying experience due to car trouble.
I was recently traveling from Jackson, MS to Birmingham, AL when my 2016 Hyundai Tuscon began experiencing significant failure. I had to spend the night and went to the dealership first thing in the morning. The service personnel were very nice and my car was evaluated in a timely manner. Unfortunately the car was going to require a new engine and the cost of the repair ... Read More Google - Dec 9, 2025
My experience for service was unacceptable because I had an appointment scheduled for 12:30 pm and I arrived on time for an oil change and tire rotation and I did not leave there until 3:09 pm after I waited on my car so sad.
Excellent service from staff at Tuscaloosa Hyundai.
Service writer very friendly and got my problem solved.
Travis my salesman is top notch on the ball. Very helpful and efficient. Best new vehicle purchase experience ever. I have purchased two from him. Highly recommend.
Always easy fast and courteous
Service was quick and thorough. They called me to let me know my car was ready long before I expected.
My experience was excellent at Tuscaloosa Hyundai. Rusty was so helpful and immediately met my needs. Had to leave my car there and was provided a loner to use and I was so thankful. My car issue was dealt with and work completed in a timely manner. Thank you, Tuscaloosa Hyundai!
No issues on service. Prompt and efficient. Was asked if I wanted to buy the "Engine crankcase flush". I said no since it's not part of the OEM maintenance plan. There is a service bulletin put out by Hyundai that specifically states to NOT do his flush. It can cause damage to the engine. (Technical Service Bulletin 09-EM-001)
Excellent 👍
We just purchased a Hyundai Palisade, with Connie, at this dealership. We visited 4 dealerships looking for a specific interior/exterior color combo that no one had. Connie located the one we wanted and had it on site the next day. She called or texted to update during the whole process. No other dealership followed up like that. That communication meant a lot to us. Would definitely recommend shopping with them!
My experience was the same as always, excellent. Service prompt and not to be overlooked, delivered with a pleasant demean.
Very professional and friendly. I felt comfortable and able to ask questions.
Each time I get my car serviced at Tuscaloosa Hyundai, the service is great!! Fast and friendly staff, and the free drinks and snacks are a plus!! Keep up the great job!
I've had only positive experiences with this dealership from sales to service, including my most recent service with a complicated schedule but the service department was outstanding! It started with Landon (service writer) and the service tech (who's name I didn't get) followed by the Best customer experience provided by Jessica, Kayla, and Victoria all in a phenomenal team effort to get me in and out in a timely manner and back on my schedule! Thank you all for the Best service!! 🫡
Ken Pierson was great in presenting and demonstrating Palisade to my satisfaction to purchase vehicle. Schooled me in how to use features. Also followed up with call to me a few days after sale. Couldn’t have for better service.
Excellent experience, nice waiting room with drinks and snacks, but oil change took almost 2 hours instead of one hour. no good explanation why it was so long
Quick. Easy, professional
I made an appointment, but it always seems to take a very long time for them to get you in and get the car worked on. It wasn't as bad as the past, but seems like a long time, 1.5 hours, to plug in and run diagnostics.
Goood experience!! Rusty and crew did a great job!!!!
I recently had my 2025 Hyundai Ioniq 6 serviced at Tuscaloosa Hyundai’s service department and I can’t say enough about the exceptional experience. From start to finish the team was thorough, professional and genuinely dedicated to ensuring my car was in top shape. My service representative, Landon, went above and beyond, patiently answering all my questions and providing clear, helpful insights about my vehicle. He even took time to update my car’s computer, ensuring everything was running smoothly.
The comfortable lounge area, with snacks and coffee made waiting a breeze and added a welcoming touch. I’ll be back ... Read More Google - Sep 17, 2025
Great experience Service department was very friendly and work was finished in a timely manner!
David, my sevice manager always takes great care of me, knows my name and explains in detail.
Service was good and Dave was very knowledgeable about the problem. Took care of the issue and will glad when we have the follow up.
Service Dept staff is excellent. Phillip Payne was helpful, patient and knowledgeable
Very disappointing experience at this Hyundai dealership. After our 3-year-old Hyundai overheated, we had it towed here. Before even removing the radiator, Rusty told us it wouldn’t be covered under warranty. While still on the vehicle, they saw 3 tiny holes less than 1 mm in size each that caused the coolant to leak and the engine to overheat. We asked manager, Rusty, to consider that such a fragile radiator pointed to a manufacturing issue, but he flatly refused. On top of that, their repair quote was $500 to $600 higher than another Hyundai dealership just 40 minutes away. Our concerns were dismissed, and ... Read More DealerRater - Sep 6, 2025